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SCOT SAPconnect - Administration
The higher the degree of standardisation of operational and maintenance tasks, the more effective the technical operation and maintenance can be. At the same time, this simplifies outsourcing and, if necessary, the use of a cloud solution. CHOOSING AN APPROPRIATE SERVICE FORM Regardless of the chosen service form, as well as outsourcing and outtasking, the overall responsibility for the availability and performance of the IT-supported applications remains with the company. This still means internal coordination of maintenance windows or release booths, which remains in place. Similarly, the services provided by the external partner must be regularly monitored and their quality checked. Therefore, the chosen IT strategy must be chosen from this point of view with the lowest risk. If the technical operation is not sufficiently assessed in the decision, there is a significant business risk.
A customized cloud for the most diverse requirements of medium-sized companies is an important backbone for business success. For this purpose, we accompany digitization projects of our customers from a wide range of industries on an equal footing.
SAP Basis in the overall system
ITIL stands for The IT Infrastructure Library. ITIL is a summary of "best practices" rules for professional implementation of IT service management. ITIL has established itself as an international standard in the area of IT business processes. The ITIL set of rules describes the processes, the organizational structure and the tools required for IT infrastructure. ITIL is based on the economic added value that IT operations provide for the company. itSMF Deutschland eV has further developed and improved these standards, and at the same time operates a portal for exchanging knowledge and experience.
If all tasks considered to be an interface theme are supported by the SAPBasis, this means a very wide range of tasks. Here it is necessary not to overwhelm the own employees within the SAP basis and to keep the complexity of different topics and technologies manageable per capita. Therefore, a corresponding growth is associated with this interface task. This recommendation is general and does not apply only to the SAP basis.
Tools such as "Shortcut for SAP Systems" complement missing functions in the SAP basis area.
In the case of critical errors, a new attempt should be made or an alert issued so that an administrator can intervene manually.
The website www.sap-corner.de offers many useful information about SAP basis.
It also makes sense to identify and describe future target groups (e.g. specialist areas) within the framework of a transformation of the SAP basis.