Troubleshooting and support (2nd and 3rd level support)
Structured work
Capacity must be built to provide the necessary space for pilot and research projects and to meet the increased demands. This can be done, among other things, by increasing the previous resources or/ and by measures of standardisation & automation as well as "cloudability", outsourcing & outtasking.
To ensure audit-proof traceability, you should only allow software components and namespaces to be changed on a production system in exceptional cases and for a limited period of time. This should only be done restrictively to prevent manipulation at the production level.
PERFORMANCE TUNING
In the beginning, in our company, the installation and management of the systems were dealt with by the functional consultants/consultants of the respective systems. The CRM consultant was responsible for the SAP CRM system, the SRM consultant for the SAP SRM, etc.
A positive aspect of standardisation and automation is the increase in the quality of tasks, since manual errors can be almost excluded. It also increases the speed at which certain tasks can be performed. This is accompanied by a reduction in the proportion of administrative activity and thus in the proportion of the operation of the system landscape.
For administrators, a useful product - "Shortcut for SAP Systems" - is available in the SAP basis area.
The uncompressed support packages are displayed in bytes.
The website www.sap-corner.de offers many useful information about SAP basis.
At the same time, the user data is forwarded to the database.