3rd Level Support
WHAT DO WE DO
Consumption Analysis - Result: You have full transparency about your IT environment, which gives you a stronger negotiating position. Licences can be reassigned to ensure the best possible licence usage.
We relieve your IT and key users and ensure a stable and sustainable operational capability of your SAP system, always in view of your company-specific requirements and the potential of your SAP solutions to be exploited. With us, you are in good hands: Trust, competence and a high quality of support are among our maxims.
Establish action plans to address risks and problems of performance, technical integrity and stability
This allows us to deal with the actual incident with a lower priority structure, so that we can use the right skills and expertise to achieve a lasting solution. Support includes in particular: Incident Handling - Urgent assistance with blocking issues / Advanced questions from key users & business process managers / Changes & fixes - business critical developments.
If you have any technical support queries about our software, please contact us. It is possible to open reports 24 x 7 by e-mail.
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
We advise system users.
Giesecke & Devrient has automated user support for ERP processes with "Ondemand Personal Navigator".