A lean team for digital innovation and continuous innovation cycles
Comprehensive portfolio
The SAP Support homepage is a platform for the in-house information exchange on SAP reporting. Knowledgeable information related to SAP is presented centrally on this homepage. In addition to the training documents and SAP Online Help and SAP News, account management information such as technical support forms and contacts will also be provided.
Our SAP support services include SAP Application Management Services and SAP Technical Operating Services. We offer our SAP AMS services for the classic SAP Business Suite ECC as well as for the latest SAP solutions SAP S/4 HANA or the cloud applications of SAO such as SAP SuccessFactors. A special focus lies in the logistics sector, where we have been successfully represented by renowned customers in the automotive and manufacturing industries for several years. The resolution of faults and the processing of service requests is done by adhering to already defined service level agreements. In parallel to the quickest possible troubleshooting (incident management) by providing a solution or workaround, sustainable solutions are also sought (problem management). In addition, the efficient and cost-effective implementation of audited and approved RfCs with minimal risk to the production environment (change management) is implemented. Through our dedicated and qualified support teams (consultants and developers) we assure the highest quality for your projects. Our modern infrastructure and communication tools allow us to use the teams remotely in your projects.
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Certified IT specialists offer you industry-independent services and support for SAP solutions as well as SAP optimisations from FIS. The team also offers a complete all-round service: from consulting and implementation of customising, to individual customisation of your systems, to the subsequent technical support for FIS and SAP customers. A personal customer advisor is available on request. If required, FIS also provides you with an individual consultant team, which takes care of your systems and requirements reliably. SAP experts ensure your consistent business operations and help optimise your processes and systems.
In fact, many companies are in a difficult position in terms of their SAP environment. Our specialists are regularly consulted about licencing costs, optimisation and compliance risks. Each time, they offer tailor-made solutions that are perfectly tailored to each customer's needs.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
The licencing support centre SAP employs Vendor-certified consultants who support SAP Business All-in-One, SAP Business Objects and SAP HANA.
Agents respond to customer requests for defined Service Level Agreements (SLAs).