Accelerate creation of the implementation plan for your transformation project
Developing prototypes for next-generation scenarios such as machine learning, big data and IoT
End-user support is typically run on two levels - help desk and key user. The help desk supports the horizontal functionality used in the broader user community, while key users support more specialised departments and specific functions within your organisation.
Our customers can rely on us at any time of day or night. Rapid feedback and timely handling of support requests are the focus. Compliance with the SLAs is not only a promise, but a lived practice. As a Service Manager, I am committed to this every day.
Establish action plans to address risks and problems of performance, technical integrity and stability
To ensure the communication of the ABAP systems also for the future, the SAP has provided the note 2738426. This includes a guide for configuring the new communication channels. Timely implementation is strongly recommended to avoid later inconvenience. All customers with SAP Solution Manager 7.1 are also strongly advised to make the transition to SAP Solution Manager 7.2 SPS08 at an early stage. Do you need support or do you not have sufficient spare capacity? Call us or write to us and we will find a solution together.
Our experts ensure a timely release with short reaction and solution times. We rely exclusively on permanent employees in Germany for our support and do not use offshore resources for our call-in.
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
Are you still planning traditional introductory training? Forget it.
Further branches of our AMS Centre are located in the USA (Washington) and China (Shanghai), so we can offer our SAP customers comprehensive service.