Basis for effective management and operation of your SAP solution and the maximum benefits
Help Desk
It is usually managed with a mix of flexible on-site resources and remote support, depending on your budget and requirements. With Incident Handling, our first goal is to eliminate the impact on your business as quickly as possible. Although we cannot guarantee to solve the problem immediately, we will always set up a workaround so that you can maintain business continuity.
Become an expert in SAP solutions. To do this, you will get access to the documentation for all SAP products and corresponding learning paths, our Learning Journey guides.
Set a Target Architecture that Fits SAP's Solution Vision
Today, business-critical processes are happening more and more in real time. Consequently, we have decided to take fundamentally new paths: We therefore also offer real-time support, in direct interaction with our support experts, via chat or phone. Feedback on classic messages can already be received by customers in real time as SMS directly to their mobile phone. Customers prefer to help with questions directly in the application they use. We therefore integrate support directly into our products with Built-in Support.
Telekom offers a similar maintenance and maintenance service for your SAP® software as SAP® support directly. SAP® SE checks and certifies the quality of SAP® partner support and service within the framework of the so-called "Support Authorisation".
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
Support is integrated into the product via SAP CoPilot.
We do SAP software update and develop additional applications (ABAP).