Basis for effective management and operation of your SAP solution and the maximum benefits
Customise your experience to your needs: More innovation thanks to experts with practical experience, overcoming strategic challenges for the company transformation, intensive support tailored to your individual requirements
SAP Support Portal allows any SAP customer to search for and download SAP OSS notes for questions and problems. 80% of these SAP hints contain coding corrections to solve the technical problem. Most SAP hints contain the description of the complication from a business perspective as well as the technical solution. The Transaction SNOTE implementation tool for coding corrections helps the customer implement SAP hints. A variety of SAP hints are available in German and English. Automatic translations are available from English to Chinese, French, Italian, Japanese, Russian, Korean, Spanish and other languages.
For training in the rollout phase, the above documents and records proved very helpful. The tool has supported our SAP instructors in user training. The automatic documentation in Word serves as a training manual. Recorded processes are particularly useful for SAP transactions, because no one can remember all the transaction steps of a main process. All areas of work are directly accessible via a table of contents. To answer questions from SAP users not only orally but also in the form of screen recordings, key users and support staff can quickly "film" and publish the processes in question. The user can view both his input and the results in the Personal Navigator. This means that the errors are almost completely eliminated. There are also other offers on the market, but this tool has proven itself in practical use.
Co-design
We use a number of modern tools to support your business continuity. From our proprietary tool for 24/7 system monitoring to our own issue tracking system, Hicron is well prepared to monitor your system.
Because the IT department quickly lost a noticeable amount of pressure thanks to Salt Solutions' extensive SAP expertise, support was quickly expanded. In June 2018, Salt also took over support for SAP BW in Wuppertal. Other sites added: in June 2018 the plant in Bergisch Gladbach, and at the end of 2018 the site in China.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
While Application Management Services is focused on the SAP system and the process optimisation in the ERP system, SAP Support addresses sudden bugs or problems and resolves them immediately.
We grant access rights to SAP information resources.