Building the foundation for your smart business
Holistic, tailor-made accompaniment across solutions and lifecycle phases
General SAP® services to optimise and further develop your software are supplemented by specific process knowledge through VAR support. As a result, support is realised in the highest possible quality.
Each request to the service is catalogued by a ticket system and then processed. This helps to identify specific problems in the application of the systems more quickly and can be systematically fixed or improved.
Capacity
In the working group "CCC/Service & Support", SAP customers, among others, have joined forces to establish a Customer Competence Centre (CCC) or a Customer COE (Centre of Expertise) in the more recent term, on the basis of contractual obligations. The CCC or CCOE is an organisational unit within the company that is responsible for supporting efficient implementations, expansion, and maintenance and quality of business processes and systems related to SAP software. A focus area "Service & Support" is included as part of the classic CCC topics with the working group. In order to provide a discussion platform for SAP Service and Support to customers who do not want/need to implement a CCC, the former AK "CCC" was explicitly expanded to include the term "Service and Support" in the naming.
Through our many years of experience we offer you a round-service in the field of hardware and software. We work across software in a team of experts for different areas.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
This tool controls over 200 key figures 24 hours a day and allows us to detect and eliminate faults before they affect users' work.
Last year alone we recorded over 10 successful SAP roll-outs.