Developing prototypes for next-generation scenarios such as machine learning, big data and IoT
Efficient and timely SAP support today
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For access to the customer area you need your user and password. Here you will find the latest versions of your licenced software as well as all manuals and documentation.
SAP Enterprise Support, Cloud Editions*:
In case of support requests for SAP standard functions, it is sometimes necessary to consult with SAP solution developers. Other requests still require access to the solution's backend. In this third escalation stage, our specialists consult SAP Support. Adjustments / developments on the part of SAP are initiated - always with the aim of fixing the malfunction as quickly as possible.
In order to make it easier for companies to get into the SAP HANA Cloud, SAP unifies maintenance and customer service for On Premise and Cloud systems. SAP One Support offers coordinated support for in-house and cloud systems and is designed to ensure flexible and easy use of software in all operating scenarios. This should enable customers to switch to SAP Cloud powered by SAP HANA according to their individual requirements, while at the same time exploiting existing investments in local software solutions.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
You needed support with our software? With Teamviewer (Meeting and Remote Control) and Microsoft teams, we have the right tools at our disposal to support you optimally.
A holistic support by an experienced SAP service provider can help.