Emergency contact details
Reduce downtime and provide stability
Through the SAP ONE Support Launchpad, customers can find the status of support connectivity in the My Landscape application. The Status of Support Connectivity app displays the data collection status for the customer's on-premise landscape.
Here's an example we had about one or two years ago. A larger company with a fairly large SAP user base had 2 experts in support alone. SAP experts, who tend to be expensive and have done nothing but route the incoming tickets to the right place so IT support could get involved. We automated this process by using AI. Not their semantic skills, not as a chatbot, but their analytical skills to learn from historical tickets that used to arrive and were misdirected and how they were resolved. So within a few days, we were able to build up this AI to the point where it could fully adopt the classification of the tickets. Now, the artificial intelligence that came out of this rich information that came out of the SAP world was able to pass these tickets on to the right person, and in some cases even work out solutions.
Innovation Services
General SAP® services to optimise and further develop your software are supplemented by specific process knowledge through VAR support. As a result, support is realised in the highest possible quality.
Indirect Usage Depth Analysis - Result: We provide you with the necessary overview to prepare you for an audit. Quantitative assessment of commercial risk for in-scope applications are included here.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
"With Salt Solutions, we had just successfully completed a workshop on SAP EWM and optimisations in the SAP ERP module Sales & Distribution," recalls Björn Jodat, Manager SAP in the Application Team at Schmersal.
"IT organisations are therefore looking for support providers that are able to simplify and unify access to support services." With the SAP ONE Support programme focusing on comprehensive support, SAP users can integrate cloud technologies and reduce the complexity of day-to-day operations.