Finding ideas and modelling the digital business
SAP ActiveAttention
Next, you will work with a consultant to determine support levels, hourly service windows, and maximum response times (SLAs). In this way, it is you who design our offer to tailor it entirely to your company, not the other way around.
If you encounter error messages, such as SAP transaction errors or other problems related to the use of SAP systems, our SAP support staff will be happy to help you quickly. Our SAP support team is available to your employees at any time. Our SAP Enterprise Support will relieve your SAP employees. In addition, our ticketing system allows you to view the current status of the feedback and troubleshooting processes at any time, so you know when your problem will be fixed - clearly defined by our SLAs.
SAP Solutions
The SAP Support homepage is a platform for the in-house information exchange on SAP reporting. Knowledgeable information related to SAP is presented centrally on this homepage. In addition to the training documents and SAP Online Help and SAP News, account management information such as technical support forms and contacts will also be provided.
If a failure occurs, we commit to fix it or find a temporary solution within a strict timeframe defined by the SLA. With critical functions of the system this can even be 4 hours!
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
It provides you with the processes, tools and services you need to support your IT landscape today and in the future.
A larger company with a fairly large SAP user base had 2 experts in support alone.