Functional design and architecture analysis and functional gap assessment
Is that a bug or a feature?
Each request to the service is catalogued by a ticket system and then processed. This helps to identify specific problems in the application of the systems more quickly and can be systematically fixed or improved.
In order not to miss the goal of a support agreement, our specialists make sure that no new functionalities are introduced via the support. New requirements still need to be approved and initiated by project managers via change requests. For smooth support, it is also important to identify early on whether the cause is in the software or the IT infrastructure. We also provide advice on these issues.
What can customers do today?
Consumption Analysis - Result: You have full transparency about your IT environment, which gives you a stronger negotiating position. Licences can be reassigned to ensure the best possible licence usage.
In second- or third-level support we solve your problem tickets and incidents that cannot be solved in the first-level. For this we rely on our own consultants, who know your environment well and act quickly and competently.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
Simplify your digital transformation to achieve excellent results quickly and efficiently.
For SAP environments, we use SAP Solution Manager to monitor your SAP system.