Holistic, tailor-made accompaniment across solutions and lifecycle phases
What can customers do today?
We provide information technology support for SAP solutions. We grant access rights to SAP information resources. We update the SAP versions and handle incidents (with highest priority — 24/7, 7 days a week). We perform the licence checks, check the application quality of the SAP licence and help get the system up and running.
For access to the customer area you need your user and password. Here you will find the latest versions of your licenced software as well as all manuals and documentation.
Welcome to the SAP Support homepage !
On the other hand, the IT support team itself often has many different tasks, mostly from very different areas. If the company is large and has a large SAP department, there are of course also special supporters, with explicit expertise. However, this is not always the case, and IT support in day-to-day business is usually the responsibility of the SAP system. And now the IT supporters are getting a message here that's patchy. And from that, the cause of the disorder is now to be identified. Questions are very often required. There are some real ping-pong games here that cost time and frustrate. As a result, tickets are often misdirected. Because support misclassifies them, it incorrectly prioritises them. This leads to very long maturities, to said frustration and ultimately to increased costs, because the operation may then cease. It would be ideal if the support gets a screenshot of the GUI beside the user's comment and additional parameter information, which system etc. Perhaps the information, how important this activity is, which can not be performed at the moment. In order to be able to prioritise the whole thing in the sense of the company.
SAP emphasises that SAP ONE support is not a separate support offering and therefore does not mean additional costs for users. SAP ONE support is provided via SAP Enterprise Support. SAP ONE Support complements SAP Enterprise Support and SAP already provides a comparable level of support for its two SAP subsidiaries, SuccessFactors and Ariba.
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
In our case, this happens not only with careful audits that are supervised by SAP every two years, but also in cooperation with SAP SE and SAP customers, whom we support as subcontractors of SAP.
The target group is customers who have an Enterprise Support Maintenance Agreement or are interested in it.