Implementation Support
SAP Message Processing
The plan went up: Salt Solutions provided Schmersal with an employee who, together with the IT team on site in Wuppertal, took over part of the tasks of AMS and support for SAP. The result was a significant relief for the Schmersal IT team in day-to-day business. The transition to the support team of Salt Solutions in Würzburg was launched parallel to the rollout in China.
Please do not hesitate. Every request also helps us to improve the system and our working methods.
Is that a bug or a feature?
Unlike other hostels, all our contacts are in Germany. Also those who take the phone off at night by 2.
Then there is much to do before January 2020! The magic word is SAP Support Backbone - the reliable link to SAP. Whether the hot wire to the SAP Support Portal (e.g. hints), the EarlyWatch Alert Reports or the Maintenance Planner everything is located in the Support Backbone Infrastructure. This has been updated by SAP and changes must be made to their system!
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
We offer help with SAP Base Support and Hosting questions and create a customised concept for your HCM functionality and SAP HCM application.
In complex projects, the maintainer of a particular order is a SDE - Service Delivery Executive.