Increase end-user satisfaction
Get an extended experience
With Next-Generation Support, we already offer intelligent support services that customers can choose according to their preferences. We give our customers the choice of how to get answers to their technical questions. It is important to us that our customers have an all-round good experience in interacting with SAP Support - from start to finish.
Visit the SAP Support Portal and use the SAP ONE Support Launchpad. With it you can search our knowledge base, find solutions to problems and report incidents.
Guaranteed response and problem resolution time
In April and May 2014, the German-speaking SAP User Group (DSAG) e. V. interviewed 389 members on the topic Maintenance/Service & Support. Key findings are: The use of Standard Support and Enterprise Support remains the same in German-speaking countries. Enterprise Support requires more information about the benefits. DSAG members are largely up-to-date with their ERP systems. Over half use the latest versions of the Enhancement Packages. DSAG Survey SAP SupportThe relationship between Standard Support and Enterprise Support is, as in previous years, almost balanced. Austria deviates here with a significantly stronger use of Enterprise Support. "In German-speaking countries, users deliberately choose a support model and stick to it. The value is stable over the last few years and the readiness to change is low," comments Andreas Oczko, DSAG's Executive Board Member Operations/Service & Support. Only two percent of the support experts surveyed rely on third-party providers. Without a maintenance contract, one percent of the participants will be paid.
We also offer our customers our proprietary tool for monitoring SAP systems free of charge. This tool controls over 200 key figures 24 hours a day and allows us to detect and eliminate faults before they affect users' work.
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
If you are interested in the details of our offer or have further questions, please leave your contact details.
So you have more capacity to take care of strategic projects and are not concerned with daily support problems.