Manage, monitor and optimise your SAP solutions and business processes
Innovation and added value
Visit the SAP Support Portal and use the SAP ONE Support Launchpad. With it you can search our knowledge base, find solutions to problems and report incidents.
In regular audits, TÜV Rheinland checks compliance with the ISO conditions. In 1995, FIS was awarded its first ISO 9001 certification. The most recent audit was carried out in accordance with ISO 9001:2015 and FIS confirms the use of a modern management system in compliance with quality management standards.
HOW CAN YOUR COMPANY BENEFIT FROM US?
SAP will provide the enhancements within SAP ONE Support 2014 and beyond in several steps. A coordinated and integrated incident management process and support for mission-critical processes for a customer's complete solution, including hybrid scenarios and landscapes, are already available.
The communication path with SAP will also be simplified, across the entire solution landscape. In this way, SAP wants to ensure a uniform presence across all channels. In addition, SAP wants to optimise and extend support through new and innovative cooperation models. The free telephone number "Call 1 SAP" is planned for this purpose. This will be available in the second quarter of 2014.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
The new support launchpad extension, "Status of Support Connectivity," provides an overview.
You can cancel this service at any time.