New SAP support programme paves way to the cloud
Monitoring 24/7
Salt also supports Schmersal in Wuppertal with new processes and projects and, together with Schmersal, focuses on implementation close to the SAP standard. In addition to the high efficiency of standard processes and better maintainability, this is highly recommended and useful for upcoming SAP upgrades. The Salt consultants examine the relevant processes, explore the available options and evaluate the advantages and disadvantages of a conversion. For the challenges ahead, Schmersal continues to firmly plan with Salt Solutions’ IT and logistics expertise, particularly in the EWM area.
We guarantee transparency in cooperation by means of regular reporting. We appoint an SAP Solution Manager responsible for you, who will interact with you periodically and take care of all your managed services requirements. The ticketing system used documents the progress of their SAP Managed Service.
Optional in addition to Essential, including SAP Preferred Success:
In case of support requests for SAP standard functions, it is sometimes necessary to consult with SAP solution developers. Other requests still require access to the solution's backend. In this third escalation stage, our specialists consult SAP Support. Adjustments / developments on the part of SAP are initiated - always with the aim of fixing the malfunction as quickly as possible.
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The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
In addition to the "Base" block, we resolve incidents 24/7, evaluate the need to change SAP Notes, databases, and operating systems for SAP applications.
You as a customer are the most important part of our business.