Next Generation Support for the Intelligent Enterprise
Technical Quality Manager
The SAP Standard Support offering remains in place for on-premise solutions, providing basic support services for SAP solutions and maintaining system operations and availability. For customers switching to SAP Cloud powered by SAP HANA, SAP recommends SAP Enterprise Support. This guarantees innovation and reliability in hybrid scenarios. One Support is implemented step by step. The SAP ONE support enhancements are designed to deliver SAP 2014 and beyond in several steps. A coordinated and integrated incident management process and support for mission-critical processes for a customer's complete solution, including hybrid scenarios and landscapes, are currently available.
When the implementation project is successfully completed, your SAP systems begin operating. Whether SAP ERP, SAP S/4HANA, decentralised World Cup or decentralised EMM: We can support you well beyond the project duration if required. We tailor our support offer to the individual needs of your company and IT department. Even after the project, the same consultant or consultant who also implemented the project will be happy to support you as you already know your environment, customising and developments. In addition to handling faulty tickets and incidents and resolving incidents, we are also available to answer questions about the basic configuration during operation, monitoring and optimisation of your processes, and inserting system upgrades or patches.
SAP Enterprise Support, Cloud Editions*:
Choose the times you want to use our support. On request, we will be there for you 24/7 and will work with you to create an individual concept for your needs.
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Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
In this third escalation stage, our specialists consult SAP Support.
Especially if your company is also taking the first steps towards digital transformation and wants to switch from the SAP ECC ERP system to SAP S/4HANA in the near future.