Prevent problems before they occur
Who is affected?
The first stage of cooperation is always to determine the needs of your company and SAP users. Knowing which processes are critical to your business is the key to ensuring business continuity.
The first stage of our customer service process involves receiving all support requests from users. This first point of contact is able to solve simple problems using the contrimo Knowledge Base. It also questions, evaluates, and prioritises more complex requests to resolve the issue more quickly and efficiently at a higher level of support.
Our support offer for you
Please refer to a complete list of our software products. It provides you with related documentation on implementation, upgrades and new features.
We offer support models tailored to your needs with flexible switching options. Our support can be obtained on a daily or hourly quota basis according to your needs.
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
As a cloud hosting provider and AWS partner, we support both delivery methods.
SAP plans to extend SAP Cloud ALM beyond implementation support for SAP S/4HANA Cloud with a roadmap for the entire application lifecycle of all SAP cloud products to be available by 2021.