SAP for Me
Contact points for tracking metrics to support users and process-specific introductory metrics
To sum up, we can say that both support services naturally overlap from time to time. Often, SAP Support team members are looking for an application management services solution to resolve an acute problem so that a similar problem can no longer occur in the future.
Companies want to grow. But growth and development also bring challenges - for example, for the IT department, which has to keep on stemming important special projects in addition to day-to-day business.
Software Service for SAP (SAP BASIS)
Choose the offer that best meets your requirements. With all Success Experience offers, you get the preparation, guidance and guidance you need to quickly use SAP solutions productively and be successful in the long term.
We also support our customers in Application Lifecycle Management. The SAP Solution Manager is available for on-premise focused customers. For customers with a cloud orientation, we are creating an additional option with SAP Cloud ALM. With SAP Cloud ALM, SAP plans a cloud-based application lifecycle management offering that can help manage customers’ cloud solutions requirements.
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
Your system is supported by a team of consultants, led by your Key Account Manager.
Effective 1st-line support typically handles 70% of your end-user's questions and is essential for any application management team, with issues only passed on to more experienced consultants when needed.