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Learning Journeys
By 2017, the ten employees in the central IT Services department in Wuppertal, supported by a number of Indian colleagues, were in charge of all the systems and users of the group. In particular, the company's SAP solutions tied up a large proportion of its IT resources. Schmersal uses numerous SAP products, including SAP ERP for business process control, SAP Extended Warehouse Management (EWM) or SAP Netweaver Business Intelligence (BI, formerly BW) warehouse management software.
How good and available are the many processes of your company implemented in standard solutions? Over many years, our employees support complex SAP solutions worldwide in various modules as well as in the many subsystems and interfaces. You create individual applications where standardised software does not achieve the desired success. We gladly take care of the maintenance and maintenance of standardised SAP environments and/or the creation of individual software.
Defining value maps and gaining a clear understanding of value ratios
Your system is supported by a team of consultants, led by your Key Account Manager. For you, this means that you have a single point of contact (SPoC), a person who knows everything about your system.
The first stage of our customer service process involves receiving all support requests from users. This first point of contact is able to solve simple problems using the contrimo Knowledge Base. It also questions, evaluates, and prioritises more complex requests to resolve the issue more quickly and efficiently at a higher level of support.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
"With the AMS services, Salt Solutions is keeping our backs clear and allowing us to use our IT capabilities for demanding, mission-critical projects," Björn Jodat summarises.
300+ IBA Group experts fully support all SAP system versions of the customer and support business applications 24/7.