SAP MaxAttention
Landscape strategy and architecture
Through the SAP ONE Support Launchpad, customers can find the status of support connectivity in the My Landscape application. The Status of Support Connectivity app displays the data collection status for the customer's on-premise landscape.
This growth continues to challenge the company's IT. This includes not only the connection of new sites and the introduction of new systems and functions. The day-to-day business will also continue to be managed - from ensuring the smooth operation of applications and networks to supporting users at the sites.
SAP Essential Business Services
Effective support for SAP users is an ongoing challenge for any IT department. Support for SAP, including the response to trouble tickets, the analysis of system errors, and the help in resolving unexpected results from the SAP system, places a heavy burden on IT and can cause resources to be diverted from other critical projects.
Our experts ensure a timely release with short reaction and solution times. We rely exclusively on permanent employees in Germany for our support and do not use offshore resources for our call-in.
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
Online learning is needed.
In order to continue to communicate with the backbone and to use the services of SAP, it is necessary to move to this new infrastructure by January 2020.