SAP Message Processing
Accelerate creation of the implementation plan for your transformation project
No software solution in the world, even if it comes from the world's largest enterprise software vendor, runs smoothly. In business-critical processes, the root cause of an incident costs your employees a lot of time and nerves, and the solution finding requires in part deep development knowledge that a normal user does not have.
In complex projects, the maintainer of a particular order is a SDE - Service Delivery Executive. Its mission is to process customer enquiries, to create a team of specialists responsible for your company's system, and to report regularly on the status of your tickets.
Expert help - anytime, accurately and anywhere
Knowledge transfer is an important part of our support to keep costs as low as possible. We rely on a combination of pragmatic training and "learning on the job" to build and document our knowledge of the required information transfer.
Together with the customer, we agree on a maximum time span to resolve reported problems. These periods are set out in the Service Level Agreement (SLA).
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
The content, scope and precise definition of the processes are provided in the Service Level Agreements (SLAs).
It enables customers to transform into a smart business.