SAP Preferred Success
Capacity
If you have any technical support queries about our software, please contact us. It is possible to open reports 24 x 7 by e-mail.
You can decide for yourself what kind of company you want from us. Choose the Success Extensions you need to create the experience you want and succeed in the cloud.
SAP Support - with expertise at your side
Our Application Management Centre is located at ORBIS headquarters in Saarbrücken: We have made this decision deliberately. At ORBIS headquarters in Saarbrücken, our ORBIS Service Agents have the opportunity to interact with the consultants and developers of the implementation projects without detours and thus directly access know-how on customer-specific settings and programmes. Further branches of our AMS Centre are located in the USA (Washington) and China (Shanghai), so we can offer our SAP customers comprehensive service.
In short, the great advantage for our customers lies in answering the question directly and very quickly - with all the queries that are necessary and thereby avoiding the often necessary "ticket ping-pong" - directly in the dialogue with the SAP experts. Feedback from our customers using our live support channels is very positive. The fact that we also receive recognition and awards from the external side certainly helps the announcement.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
Next, you will work with a consultant to determine support levels, hourly service windows, and maximum response times (SLAs).
To ensure business continuity - even in crises - we ensure that our remote service is always fully available.