SAP Roll Out in France
All SAP solution landscape and deployment scenarios
There, more than 100 SAP and ITIL certified employees are available to protect their customers' mission-critical processes and support their users - flexibly and 24/7, if required. The support offer includes a wide range of SAP solutions and modules, including SAP ERP and S/4HANA with various modules (including SD, MM, QM, PP, LE), EWM or TM. Regular support is offered in German and English - scalable up to 24/7 - but support is available in many other languages if required.
Customers with a small and standardised SAP landscape can use the "Status of Support Connectivity" cloud extension to test the connection of their on-premise system to the SAP Support Backbone without having to resort to the full power of the Solution Manager. This is particularly suitable for customers who do not use Application Lifecycle Management (ALM) or complex IT service functions in Solution Manager.
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The employees of our customers, like all of us, are used to beautiful and easy-to-use applications in their role as consumers of digital offerings; We also take this into account in our interaction with our customers. We provide self-service access to our knowledge pool in a variety of ways. This includes social media such as Twitter or messenger services such as WhatsApp.
With SAP Solution Manager, an application lifecycle management tool, your users can submit service requests, errors, notices, or problems directly to us. Our support staff then remotely handle message handling and problem resolution.
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
For a later integration test, the records shall be used to compile the documentation.
Consumption Analysis - Result: You have full transparency about your IT environment, which gives you a stronger negotiating position.