SAP Solutions
Where do you see SAP support in 2025?
Since 2017, Telekom has been certified as a Partner Centre of Expertise (PCoE). Telekom meets all technical and organisational standards defined by SAP®. You can still access the SAP® information portals at any time (e.g. via the SAP® support portal). However, the support messages for your SAP® software must be sent directly to Deutsche Telekom via the contact channels listed.
Based on our Jira Service Desk ticketing system, we manage and monitor our customers' incidents and changerequests transparently and efficiently. At the same time, Jira allows you and your employees to access your tickets at any time and to find out about the current processing status. Jira supports our team to involve consultants and developers of our SAP AMS division in the solution process as quickly as possible. With this integrated and transparent process, we are the optimal partner to help you continuously optimise your processes and continuously improve your managed services KPIs!
As a permanent or reliable backbone
A holistic support by an experienced SAP service provider can help. System problems can be detected early and fixed directly. In addition, efficient business processes are created to simplify the day-to-day work of all SAP users and increase effectiveness. Clear strategy consulting and structured process optimisation lay the foundation for the success of a company. SAP Application Management Services work right here.
SAP ONE Support is not a separate support offering. It does not incur any additional costs and is provided via the existing SAP Enterprise Support offering. SAP ONE Support includes and complements SAP Enterprise Support. SAP companies SuccessFactors and Ariba already have a similar level of support. The basic offer can be supplemented by the premium offers SAP ActiveEmbedded and SAP MaxAttention. With the consistent support via SAP Enterprise Support and an optional unified cooperation model via SAP ActiveEmbedded and SAP MaxAttention for all solutions, SAP offers consistent support for all solutions, regardless of the operating model. SAP ActiveEmbedded and SAP MaxAttention for On-Premise solutions can be supplemented with premium support offerings from SuccessFactors or Ariba for cloud solutions.
"Shortcut for SAP Systems" makes many SAP support tasks much easier.
SAP Activate Best Practice Content is delivered to all customers through SAP Solution Manager.
We are the contact person for all technical issues for SAP ERP and SAP Solution Manager and act as an interface between you and the hosting partner.