Second-Level Support and Third-Level Support
SAP Preferred Success
General SAP® services to optimise and further develop your software are supplemented by specific process knowledge through VAR support. As a result, support is realised in the highest possible quality.
Of course: The full functionality of SAP Landscape Management and ALM is only possible with SAP Solution Manager. And tools such as the Maintenance Planner and the Early Watch Alert (EWA) require up-to-date landscape data - if not provided by an SAP Solution Manager, then manually transmitted in an emergency.
Developing prototypes for next-generation scenarios such as machine learning, big data and IoT
For access to the customer area you need your user and password. Here you will find the latest versions of your licenced software as well as all manuals and documentation.
We already offer AI- and Machine Learning-based support tools such as Automatic Translation to automatically translate SAP Notes and SAP Knowledge Base Articles. Built-in support and the digital support assistant will also become an integral part for our users. Customers want seamless support no matter where and on which device, and no matter what "channel". The intelligent merging of all channels, including mobile devices and social media, will give customers multiple ways to access support. Our vision is to have omnichannel access to our support, and to continue to develop new tools and pioneering solutions in co-innovation with our customers. Support will become more proactive and identify critical situations at an early stage - support will be delivered to the customer, not vice versa. Artificial intelligence and machine learning will further improve and simplify the support experience for customers, making the answers both faster and better. Intelligent ALM tools will provide fully automatic performance. We are constantly on the ball - our customers can expect a lot of innovation in SAP support in the future.
"Shortcut for SAP Systems" makes it easier and faster to complete many SAP support tasks.
With Next-Generation Support, we already offer intelligent support services that customers can choose according to their preferences.
Especially with ITSM, a lot of emphasis is placed on non-disruptive, uncomplicated processes.