Service Message
High SLA Levels
Every two years, UNIORG undergoes sophisticated audits: The certification concerns support personnel, support processes and infrastructure. This ensures that you are supported by qualified consultants and benefit from comprehensive SAP support and service.
Mainly the internal IT staff take over the maintenance, which could instead also push the further development of their own digital processes and applications. A resource conflict is inevitable. Especially if your company is also taking the first steps towards digital transformation and wants to switch from the SAP ECC ERP system to SAP S/4HANA in the near future.
Application lifecycle management
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In complex projects, the maintainer of a particular order is a SDE - Service Delivery Executive. Its mission is to process customer enquiries, to create a team of specialists responsible for your company's system, and to report regularly on the status of your tickets.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
Packages that target individual goals, set their size, schedule, and cost, will provide a short, straightforward path to addressing cross-company challenges and deliver the results you need.
For SAP S4/HANA Cloud applications, we have been offering build-in support since this year's SAPPHIRE and are now expanding the range of services.