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Moreover, artificial intelligence has the potential to further reduce the response time for technical questions. We are already working on scenarios to use machine learning algorithms in support. The starting point for all our innovations is always the needs and feedback of our customers. We also involve customers in the development and pilot phases.
We guarantee transparency in cooperation by means of regular reporting. We appoint an SAP Solution Manager responsible for you, who will interact with you periodically and take care of all your managed services requirements. The ticketing system used documents the progress of their SAP Managed Service.
Learn more about our three-level support process
Consumption Analysis - Result: You have full transparency about your IT environment, which gives you a stronger negotiating position. Licences can be reassigned to ensure the best possible licence usage.
Over the last ten years, the company's growth has accelerated once again: In 2008, Safety Control GmbH was acquired in Mühldorf, and in 2013, Böhnke + Partner GmbH in Bergisch Gladbach. From 2013 to 2014, a new production site in India, a new logistics centre in Wuppertal and a building complex with expanded production and storage capacities for the production site in China were created. In 2016, Schmersal founded the new business unit tecnicum for services and at the end of 2017 a subsidiary in Japan.
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
In the Customer Guide, you will learn how to proceed in the event of a system shutdown, for example, to submit the message to SAP for immediate processing.
The result was a significant relief for the Schmersal IT team in day-to-day business.