The basis for your success: Create Value from the Start, Proactive Success Critical Support, Best Practices, and Recommendations
corporate architect
With this service we will do everything for you. We design, create and implement proactive end-to-end processes to manage the procurement, utilisation, measurement, and optimisation of your entire SAP landscape. There are no active tasks left for you. You also benefit from a high cost savings.
This growth continues to challenge the company's IT. This includes not only the connection of new sites and the introduction of new systems and functions. The day-to-day business will also continue to be managed - from ensuring the smooth operation of applications and networks to supporting users at the sites.
Development of a detailed technical infrastructure and data migration design concept
We diagnose and resolve incidents, explain the causes of the problem. We analyse, evaluate and implement changes in business processes. We do SAP software update and develop additional applications (ABAP). We advise system users.
It is usually managed with a mix of flexible on-site resources and remote support, depending on your budget and requirements. With Incident Handling, our first goal is to eliminate the impact on your business as quickly as possible. Although we cannot guarantee to solve the problem immediately, we will always set up a workaround so that you can maintain business continuity.
A useful product - "Shortcut for SAP Systems" - is available for SAP Support employees.
It is important to us that our customers have an all-round good experience in interacting with SAP Support - from start to finish.
Find out what Andreas Heckmann has to say about the pandemic, technological innovations, lessons from the past and the goals for customer support from 2022.