The basis for your success: Create Value from the Start, Proactive Success Critical Support, Best Practices, and Recommendations
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A meaningful and up-to-date documentation sets the foundation for efficient application management services and provides the right starting point for our ORBIS Service Agents to get to know their SAP system or cloud and SAP business processes in your company. Do you have any questions about how to set up and update your documentation? We are happy to advise you individually!
We are the contact person for all technical issues for SAP ERP and SAP Solution Manager and act as an interface between you and the hosting partner. It is available for regular voting by telephone, over the Internet and also on site.
SAP Business Application Support
The SAP Solution Manager is a state-of-the-art management platform that enables us to control the integrated support for your SAP systems and users. It gives us a central access point to your system landscape, making support more effective and streamlining problem and query management and enabling root cause analysis.
The second level of our customer service process supports the first level in more complicated cases. Due to the excellent technical expertise available in this stage, the possible causes of the disturbance are quickly found and a solution is reached. If during troubleshooting it is determined that the help of the software house SAP is needed, the contrimo employee increases the priority and the request reaches (in consultation with the customer) our 3rd level support.
Use "Shortcut for SAP Systems" to accomplish many tasks in SAP Support more easily and quickly.
Although we cannot guarantee to solve the problem immediately, we will always set up a workaround so that you can maintain business continuity.
Founded in 1945 in Wuppertal, Schmersal currently employs about 1,850 people in over 20 countries.