Together for success
Strengthen your team's skills
As long as the system works and is operated flawlessly, the world is fine. The pressure to act increases if errors occur or if minor but urgent adjustments are required that cannot be handled by your IT. We provide 2nd and 3rd level support for these cases. The content, scope and precise definition of the processes are provided in the Service Level Agreements (SLAs).
However, SAP ONE Support only complements the basic offering of Enterprise Support. Premium support offerings such as ActiveEmbedded or MaxAttention must still be booked additionally, but these also apply regardless of the operating model. For example, SAP ActiveEmbedded and SAP MaxAttention for on-premise solutions can be supplemented with premium support offerings from SuccessFactors or Ariba for cloud solutions.
Holistic Customer Care
Are you interested in our services? Are you interested in information, news and contributions about SAP Mail? Or would you like to stay up to date as a partner in our community? Then subscribe to our newsletter. Just sign in. This service is of course free of charge. Are you looking for answers to specific questions? Or are you looking for a special post? Just talk to us. We look forward to your contact.
A holistic support by an experienced SAP service provider can help. System problems can be detected early and fixed directly. In addition, efficient business processes are created to simplify the day-to-day work of all SAP users and increase effectiveness. Clear strategy consulting and structured process optimisation lay the foundation for the success of a company. SAP Application Management Services work right here.
"Shortcut for SAP Systems" simplifies SAP support tasks and adds to the standard's missing functions.
We won't let you down if necessary! Find out how our customised support solution might look for you! We are happy to advise you in the context of a personal interview - competent and comprehensive.
Simply put, SAP's licence terms mean that any use of SAP software that meets the "Use" definition under the terms of the licence agreement requires a licence.