Unified SAP support to ease the way to the cloud
Knowledge transfer all the way
An investment in SAP MaxAttention helps you achieve your digital transformation through faster innovation cycles, smooth implementation, lower operating costs and higher business benefits. Discover the benefits.
Running an IT infrastructure is complex. This makes it all the more important that you have a partner at your side who will help you with experience, know-how and the appropriate solutions.
PCoE (Partner Centre of Expertise) Certified
The opportunities offered to us and our customers by these new technologies are still in their infancy. We expect a lot to happen in this area in the next few years. We're already showing where the journey is with our Built-in Support today. Support is integrated into the product via SAP CoPilot. Artificial intelligence ensures that the customer can talk to the system - keyword Conversational AI. In the background, the Digital Support Assistant uses the system context and other data to provide quick answers to technical customer questions. In the future, some questions will not even be asked, because the customer in the application already gets the necessary support and hints through his digital assistant to avoid possible problems. For SAP S4/HANA Cloud applications, we have been offering build-in support since this year's SAPPHIRE and are now expanding the range of services. We have already identified a number of scenarios where artificial intelligence can add significant value. Incident Solution Matching, a machine learning-based search for solutions, is already in operation within SAP and will soon be available to customers.
If SAP IT and business processes are critical to your business success, then you are at the right place. With a lot of experience, innovative concepts and a pronounced service idea we stand by you in the implementation of your ideas. Our service makes the difference - this motto defines our ambition. We serve customers' wishes with all our efforts. Customer service, customer care and experience are more than just keywords - they are the focus of all our company's activities. We will do everything to make you happy.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
The recording and processing of the reports within the business hours (08:00-18:00, Mo-Fr) is carried out by our help desk.
ITSM processes live on automation and speed.